Refund policy

At Aromamata, we are committed to providing high-quality products that bring joy and satisfaction to our customers. Our scented candles and whipped body butters are crafted with care, using the finest ingredients to ensure a delightful experience. We value your trust and strive to offer excellent customer service.

 

Refund Policy:

We understand that sometimes you may need to return a product. Please review our refund policy below:

1. Eligibility for Refunds:

• Timeframe: To be eligible for a refund, items must be returned within 30 days of the purchase date.
• Condition: Products must be unused, unopened, and in their original packaging. Items that have been used are not eligible for a refund. Items that have been damaged before a customer receives are eligible for a replacement or refund.

2. Process for Returns:

• Contact Us: Before returning any product, please contact via email [aromamata1@gmail.com] or through instagram direct message [aromamata] with your order number and reason for the return.
• Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. We will notify you of the approval or rejection of your refund via email.

3. Refunds:

• Approval: If your return is approved, a refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
• Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

4. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at aromamata1@gmail.com

5. Shipping Errors or Damaged Products:

• If you receive a product that is damaged or not what you ordered, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a full refund, including shipping costs.