Shipping policy
Aromamata Shipping Policy
1. Order Processing
Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimated based on your location and chosen shipping method.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
Please note that delivery times are estimates and may vary due to factors beyond our control.
3. Shipping Confirmation and Order Tracking
You will receive a shipping confirmation email with a tracking number once your order has shipped. Please allow 48 hours for the tracking information to become available.
4. Shipping to P.O. Boxes
We ship to P.O. boxes within the U.S. using USPS. Delivery times for P.O. box addresses may vary.
5. Shipment Delays
If there is a significant delay in shipment of your order, we will contact you via email or phone. Aromamata is not responsible for shipping delays caused by carriers or other unforeseen circumstances.
6. Damages and Issues
If your order arrives damaged or if you receive the wrong item, please contact us immediately at [customer service email] with your order number and details of the issue. We will work to resolve the problem promptly.
7. Returns and Exchanges
Please refer to our [Refund Policy](link to refund policy) for detailed information on returns and exchanges.
8. Contact Information
For any questions regarding shipping, please contact us at:
- Email: [aromamata1@gmail.com]
By placing an order with Aromamata, you agree to this Shipping Policy.